We do not offer loaners but our repair and calibration process takes about 5 business days upon receipt of unit. If a quicker turnaround is needed, priority repair/calibration may be requested but there is no guarantee. We can also ship the unit back to you via an expedited shipping method, which is covered by the customer.

Upon completion of the repair/calibration, your unit will be shipped back to you utilizing a hard copy PO, even if the repair is under warranty.

Our User Manuals can be found on our website by clicking here or you can call Customer Service and they can provide the manual via email. Information covered in those manuals include everything from Safety Information, Clinical Use, Operation, Install, and an Exploded View to show you the parts that make up the regulator in case specific items need to be replaced by your BioMed team in house.

Click this link to visit our service and repair playlist on YouTube that might help guide you in fixing your issue. You can also access any Service Manuals which can be found here.

If that doesn’t help, please contact Customer Service who will set up an RMA!

Please call Customer Service at 610-860-6498. Please have the following prepared when you call in: unit model, quantity, hospital, hospital address, contact name, phone, and email, and the main issue with the unit. Customer Service will provide an RMA number and return instructions. We accept repairs even out of warranty.

Customer Service will then provide instructions for sending it in and an RMA number. We will then review the cost options of the repair, as that is determined by model and Lot ID of each unit.

We cover fluid penetration, broken fittings and suction issues. The only thing NOT covered would be excessive damage to the aluminum parts of the regulator.

All 7700 Series Suction Regulators are out of warranty. For 7800, 3700, 3800, and 3900 Series Suction Regulators please locate the Lot ID using the directions below.
The Lot ID is 2 numbers and 1 letter and stands for the month and year that your suction regulator was made. The Lot ID is crucial to finding out whether the unit is still within warranty.

Please visit the Find A Local Representative map on our website to be connected to your local sales representative.

Please contact AP at ap@boehringerlabs.com who can assist in providing a W9, your Customer Statement, or general payment information.

After you receive a quote from your local sales representative, you will submit a hard copy of the Purchase Order to Customer Service. Along with your Purchase Order, please provide your Net Terms, Taxability, and an email to send all invoices to, if available. Customer Service will take care of the rest!

Orders will ship on the same business day if submitted prior to 3 PM EST. Any orders submitted after 3 PM EST will ship out the next business day.
Regulator orders that are a quantity of 200 or more, please allow at least 1-2 weeks for delivery or can be scheduled later per the customer’s request.

All Purchase Orders can be submitted via fax or email. Upon fulfillment, a Customer Service representative will provide a Sales Order confirmation via email. Net Term orders cannot be submitted via phone as a hard copy PO will be needed.